Returns and Refund Policy

Returns

We are unable to accept returns of food products, unless faulty for quality reasons or delivered damaged.

Faulty products and damaged products must be returned to our depot for a technical /customer service investigation.

We kindly ask you to send images of damaged or faulty products to:  CustomerSupportTeam@kentfoods.co.uk

Refund Policy

Refunds will only be processed if we receive evidence of the product fault or the product arriving as damaged. For damaged goods deemed unusable, replacement products will be arranged for you.
Faulty products and damaged products will be refunded once we have the product returned and the investigation has been concluded.

Please ensure to include a picture of the label on the box if the product(s) are delivered in a box by courier.

In all cases, damaged and faulty goods should be reported within the first 48 hours of receipt.

Delivered goods deemed to have arrived as damaged should be brought to the delivery drivers’ attention where possible.

To report a damaged item, please follow our instructions here.